Frequently Asked Questions
Q: What is the duration of operation per day?
A: Typical operation is between 10 and 20 minutes per day for typical residential houses.

Q: What is the flow rate of the pump?
A: The pumps operate between 8 and 15 gallons per minute depending on the pumping head.

Q: How noisy is the pump?
A: With an outdoor unit buried in the ground, you will not hear it at all if you’re 10 or 15 feet away. If you’re standing on top of it, it sounds like your washing machine when it’s running — just a hum.

Q: What grinder pump issues/grinder pump problems can occur?

A: Take care not to dump large amounts of grease, paint, strong chemicals, and avoid putting sand, kitty litter, etc. down your drain. Feminine products and personal/cleaning wipes should be disposed of in a garbage can. These items should not be introduced into any sewer or septic system; they can damage or cause premature problems (parts wearing out) with your pump, or build up in the tank and block your pump from working properly.

Q: What if the power goes out?

A: Limit your water usage as much as possible. The tank does have extra storage capacity and should be adequate because you are not using the dishwasher, washing machine, etc. When the power comes on again, the alarm may go off for a short time – this is normal because the water could be above the pump’s alarm level and the pump needs a few minutes to pump down the tank to a normal level. If the alarm does not turn off, call for service.